Cancellation Policy

Cancellation, Changes & Refunds

If you desire to cancel your booking, then your cancellation will not be effective until we have received your notification.

If you cancel your booking, cancellation charges will apply. They are:

If you cancel more than 90 days before the tour commencement date, the charge will be 5% of the tour price.
If you cancel 90 days or less but more than 10 days before the tour commencement date, the charge will be 50% of the tour price.
If you cancel 10 days or less but before the tour commencement date, the charge will be 90% of the tour price.
And if you cancel on or after the tour commencement date (which includes a failure to join the tour or leaving the tour at any time or not participating in the tour or tour activities), the charge will be 100% of the tour price.

No refunds are available for unused services or if activities are missed.

The Vacations in Sri Lanka tour is subject to change or cancellation, and the itinerary is subject to change, if an event occurs outside of our control or Sri Lankan Tour Operator’s These events are known as Force Majeure events, which is to say, the occurrence of an event that is beyond Heavenly Lanka Vacations’eavenly Lanka Vacations or Sri Lankan Tour Operator’s reasonable control and which could not have been reasonably prevented which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory affecting the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events.

If we consider that a Force Majeure event prevents a Vacations in Sri Lanka tour from commencing, or having commenced, results in our Sri Lankan tour operator being unable to lawfully or safely provide the tour or any of its components, then we or Sri Lankan Tour Operator (as the case may be) may immediately by written notice: (a) terminate the booking; or (b) change the itinerary and invoice you for any additional costs. our Sri Lankan tour operator will work with its suppliers and where possible obtain and pass on to you any refunds of any unused portions of the booking or itinerary.

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